New Hall Hospital NHS Waiting Times

Offered an appointment by phone on 27 April for 8 May which I had to decline as I had a Day Surgery appointment at the local hospital to check for cancer on the same day. (This appointment was already outside the anticipated 2 week wait and I waited over a month in the end...ironically this date was brought forward with 12 hour's notice ...so could have attended both appointments.
New Hall booking team vaguely commented that they would be in touch but after another 6 weeks I had to contact them and I believe my name had been removed from the surgery list. I cannot be sure as there is no information forthcoming about what happened or when I may be treated now. I've made a formal complaint but progress is slow as staff contact me then take a days leave My sight was poor anyway without "significant" cataracts in both eyes and it's got worse so daily living tasks (I live on my own) have become extremely difficult to manage. I would prefer it if people were honest...how can someone be called surgery...and still not have a replacement date two months later.? I was put in an impossible position..I am an NHS patient and would hope the clash of appointments showed up whichever hospital was involved. I feel I don't matter....I know I don't cos there will be another NHS funded patient being treated my place and Ramsay will get their fee.